Legal — clear terms,
no surprises.

1. Terms of Service

These Terms govern your use of Achievoly (the "Service"), operated by Vishal Mahey ("Achievoly", "we", "us") from Ontario, Canada. By creating an account or purchasing a plan you agree to these Terms. If you do not agree, do not use the Service.

What the Service is

Achievoly provides personalized fitness and nutrition programming ("Plans") built from the information you submit, delivered digitally, together with optional coaching features (check-ins, messaging, progress tracking).

Eligibility

You must be at least 18 years old to use the Service. By signing up you confirm that the information you provide is accurate and that you are physically able to undertake an exercise program (see the Health Disclaimer below).

Your account

You are responsible for your login credentials and for all activity under your account. Tell us immediately if you suspect unauthorized access. One account per person; accounts are not transferable.

Payments & billing

• Prices are listed in Canadian dollars (CAD) and are billed in your local currency at checkout via Stripe, our payment processor. Applicable taxes (e.g., HST, VAT, GST) may be added at checkout.
• All plans are one-time payments — a 1-month or 3-month coaching block. Nothing renews automatically and there is no subscription to cancel. To continue after a block ends, you purchase another block.
• Plan delivery and coaching features activate only after successful payment.

Intellectual property

All Plans, content, branding, and site materials are the property of Achievoly. Your Plan is licensed to you for personal use only — you may not resell, redistribute, or republish it.

Acceptable use

Don't misuse the Service: no unlawful activity, no attempts to breach security, no harassment of the coach or other users, no scraping or reverse engineering.

Termination

You can stop using the Service anytime. We may suspend or terminate accounts that violate these Terms. Sections that by their nature survive termination (IP, disclaimers, limitations of liability) survive.

Limitation of liability

To the maximum extent permitted by law, Achievoly's total liability for any claim arising from the Service is limited to the amount you paid us in the three (3) months before the claim. We are not liable for indirect, incidental, or consequential damages.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes will be resolved in the courts of Ontario.

Changes

We may update these Terms; the "last updated" date will change and continued use after changes means acceptance.

2. Health & Fitness Disclaimer

Achievoly is not a medical service. Plans are general fitness and nutrition programming built from your self-reported information. They are not medical advice, diagnosis, or treatment, and your coach is not a physician, dietitian, or licensed healthcare provider.

• Consult your doctor first — before starting any exercise or nutrition program, especially if you have (or suspect) any medical condition, injury, are pregnant, or take medication.
• Assumption of risk — exercise carries inherent risk, including injury. You participate voluntarily and at your own risk, and you are responsible for training within your abilities and using equipment safely.
• Stop if something is wrong — pain (beyond normal effort), dizziness, chest discomfort, or shortness of breath means stop immediately and seek medical attention.
• Results vary — outcomes depend on adherence, genetics, sleep, stress, and factors outside anyone's control. No specific result is promised or guaranteed.

By using the Service you accept this disclaimer and release Achievoly from claims arising from your participation, to the fullest extent permitted by law.

3. Privacy Policy

This policy explains what we collect, why, and your choices. We follow Canada's PIPEDA principles and apply GDPR-aligned practices for visitors from the UK/EU.

What we collect

• Account data — name, email, password (stored hashed by our auth provider).
• Intake data — the answers you give to build your Plan: goals, age, height/weight, training history, schedule, food preferences, injuries you choose to disclose. Some of this is health-related information — you provide it voluntarily so we can build your Plan.
• Progress data — check-ins and progress photos you upload. Photos are stored privately and are visible only to you and your coach.
• Payment data — handled entirely by Stripe. We never see or store your card number.
• Technical basics — standard logs needed to run and secure the site.

How we use it

To build and deliver your Plan, run coaching features (check-ins, chat, weekly unlocks), process payments, send service emails (welcome, plan delivery, reminders), and keep the Service secure. We do not sell your personal information. Ever.

Who processes it

Trusted processors only, under their own security terms: Supabase (database, auth, file storage), Stripe (payments), Resend (email), Netlify (hosting), Anthropic (plan generation — your intake answers are processed to produce your program).

Retention & your rights

• We keep your data while your account is active. You may request access, correction, export, or deletion of your data at any time by emailing us — deletion requests are honoured within 30 days, except records we must keep (e.g., payment records for tax law).
• You can delete individual progress photos yourself from your dashboard.

Contact

Privacy questions or requests: contact the coach through your dashboard chat or the email on your receipts.

4. Refund & Cancellation Policy

Custom digital plans

Plans are custom-built for your body from your answers and delivered digitally. Once your first week has been generated and delivered, the work has been performed — delivered plans are non-refundable. If you paid but received nothing within 24 hours, contact us: we will deliver immediately or refund in full.

Coaching blocks (1 month / 3 months)

• No subscription. Every purchase is a single payment for a fixed coaching block. Nothing auto-renews, so there is nothing to cancel.
• Once your plan for that block has been built and delivered, the work has been performed and the payment is non-refundable.
• If you paid and received nothing within 24 hours, contact us — we deliver immediately or refund in full.
• To continue coaching after a block ends, purchase the next block. No obligation either way.

3-month blocks

Charged once at checkout. If you need to pause for a medical reason (doctor's note), we'll pause your term rather than forfeit it — talk to your coach.

Something wrong?

If a delivery failed, a charge looks wrong, or you believe an exception applies, message the coach first — real human, fast answers. Nothing in this policy limits your non-waivable rights under Ontario consumer protection law or your local consumer law.